This policy explains how returns, cancellations, and refunds work for sacred products, pooja bookings, and consultation bookings made through Maa Anandamoyee.

1.Sacred Products

  • ✦Returns are accepted within 3 days of delivery for items that arrive damaged, defective, or materially different from what was ordered — please share photos or a video of the issue where possible.
  • ✦Because of their nature, consumable or perishable puja samagri (flowers, sweets, incense, and items that have been opened or used) are not eligible for return once delivered, unless damaged in transit.
  • ✦To request a return, contact us within 3 days of delivery with your order number and photos of the issue.

2.Pooja Bookings

  • ✦You may cancel a pooja booking free of charge up to 24 hours before the scheduled date/time for a full refund.
  • ✦Cancellations made less than 24 hours before the scheduled pooja may not be eligible for a refund, since preparation and the pandit ji’s time have already been committed.
  • ✦If we need to reschedule or cancel your pooja — for example, due to pandit ji unavailability — you will receive a full refund or the option to rebook, at no extra cost to you.

3.Consultation Bookings

  • ✦You may cancel or reschedule a consultation up to 12 hours before your slot for a full refund or free rescheduling.
  • ✦Cancellations within 12 hours of the slot, or a missed session, are non-refundable, as the astrologer’s time has been reserved for you.

4.Refunds for Online (Cashfree) Payments

Approved refunds for payments made online are processed back to your original payment method through Cashfree, typically within 5–7 business days after approval, depending on your bank.

5.Refunds for Manual (UPI/QR) Payments

  • ✦If your manual payment proof is rejected before it is confirmed, nothing is treated as paid on our side, so there is nothing for us to refund — please retain your own bank/UPI app record of the transaction and contact us if you believe a genuine payment was rejected in error.
  • ✦If a refund is due after a manual payment has already been verified and accepted — for example, a cancellation under this policy — we will process it back to the same UPI ID or bank account the payment was made from, typically within 5–7 business days.

6.How to Request a Cancellation or Refund

Email astrodisharighosh@gmail.com or call/WhatsApp +91 90388 68298 with your order or booking number and the reason for your request. We will confirm eligibility and the refund timeline in writing.

7.Changes to This Policy

We may update this policy from time to time; the version in effect at the time of your booking or order will apply to it.